Description: The California Department of Motor Vehicles (DMV) is responsible for collecting approximately $4.1 billion annually in vehicle registration fees. Centralized computer systems in Sacramento communicate with local systems across 167 field offices throughout the state to handle the complex task of calculating registration fees for the nation’s largest population… Read more »
Posts Tagged: TPS
Description: Macy’s will roll out kiosks selling consumer electronics to 400 stores after a two-year pilot program. The e-Spot automated kiosks have touchscreen technology, provide extensive product information and allow customers to make purchases by swiping a major credit card or Macy’s gift card. Source: Chantal Todé, DM News Date: 5/22/2008 Link: http://www.dmnews.com/Macys-expands-consumer-electronics-kiosks-program/article/110490/ Discussion… Read more »
Description: Microsoft’s planned acquisition of Tellme Networks adds to its growing portfolio of speech technologies. What’s different is how Tellme’s software is put to use: helping mobile phone users find what they want without the clumsy typing. Source: Mary Hayes Weier and J. Nicholas Hoover, InfoWeek Date:… Read more »
Description: Airline passengers, no longer surprised that they must pay for food and beverages, now increasingly face another change – credit-card-only flights. Source: Linda Loyd, JOBS Date: 2/4/2009 Link: http://www.philly.com/philly/jobs/industries/transportation/20090204_Many_airlines_go_cashless_for_in-flight_purchases.html Discussion Questions: Describe strategic implications of TPS data analysis.
Description: CreditCards article for example of TPS being utilized by major airlines as a service to their customers. Source: Lisa Rogak, CreditCard Date: 8/4/2008 Link: http://www.creditcards.com/credit-card-news/credit-cards-airlines-inflight-purchases-1273.php Discussion Questions: Describe TPS & utilization at “point of sale” such as described in this article.
Description: All Business Topics article about self-check-out system in place at Home Depot. Describe the typical customer at Home Depot & the significance of such a change in terms of cost, efficiency, customer service. Source: Retail Merchandiser / All Business Topics Date: 1/31/2002 Link: http://www.allbusiness.com/retail-trade/4294050-1.html Discussion Questions: How has the… Read more »