Discussion: New mobile payment devices, from companies such as Google, Square, and Intuit, may replace the need for credit cards. The new digital payment systems transform mobile devices into credit-transaction devices, which basically allows customers to scan their phones as a method of payment. Besides convenience, the long-term benefits of mobile payments include real-time feedback… Read more »
Posts Categorized: TPS/Transaction Processing System
FairIsaac – California DMV Converts Legacy System
Description: The California Department of Motor Vehicles (DMV) is responsible for collecting approximately $4.1 billion annually in vehicle registration fees. Centralized computer systems in Sacramento communicate with local systems across 167 field offices throughout the state to handle the complex task of calculating registration fees for the nation’s largest population… Read more »
DM News – Macy’s Expands Kiosks
Description: Macy’s will roll out kiosks selling consumer electronics to 400 stores after a two-year pilot program. The e-Spot automated kiosks have touchscreen technology, provide extensive product information and allow customers to make purchases by swiping a major credit card or Macy’s gift card. Source: Chantal Todé, DM News Date: 5/22/2008 Link: http://www.dmnews.com/Macys-expands-consumer-electronics-kiosks-program/article/110490/ Discussion… Read more »
InfoWeek – Pizza to Go
Description: Microsoft’s planned acquisition of Tellme Networks adds to its growing portfolio of speech technologies. What’s different is how Tellme’s software is put to use: helping mobile phone users find what they want without the clumsy typing. Source: Mary Hayes Weier and J. Nicholas Hoover, InfoWeek Date:… Read more »
JOBS – Airlines Cashless Inflight
Description: Airline passengers, no longer surprised that they must pay for food and beverages, now increasingly face another change – credit-card-only flights. Source: Linda Loyd, JOBS Date: 2/4/2009 Link: http://www.philly.com/philly/jobs/industries/transportation/20090204_Many_airlines_go_cashless_for_in-flight_purchases.html Discussion Questions: Describe strategic implications of TPS data analysis.
CreditCards – Many Airlines Inflight Accepts Credit Cards
Description: CreditCards article for example of TPS being utilized by major airlines as a service to their customers. Source: Lisa Rogak, CreditCard Date: 8/4/2008 Link: http://www.creditcards.com/credit-card-news/credit-cards-airlines-inflight-purchases-1273.php Discussion Questions: Describe TPS & utilization at “point of sale” such as described in this article.
All Business – Home Depot Employs Self Checkout
Description: All Business Topics article about self-check-out system in place at Home Depot. Describe the typical customer at Home Depot & the significance of such a change in terms of cost, efficiency, customer service. Source: Retail Merchandiser / All Business Topics Date: 1/31/2002 Link: http://www.allbusiness.com/retail-trade/4294050-1.html Discussion Questions: How has the… Read more »