You may be having a problem with the economy, but Salesforce sure isn’t

Posted by & filed under SaaS Software as a Service, SalesForce.

If you’re a regular reader of the tech and business press, it’s been painting a pretty gloomy economic picture recently, with a tendency to accentuate the negative. There’s inflation and layoffs and supply chain problems. None of that seems to be affecting Salesforce though, which just had itself a fine quarter along with a bright revenue and profit forecast. Earlier this week,… Read more »

The Brave New World Of Contact Center Automation

Posted by & filed under Cloud Computing, Low-code, SaaS Software as a Service.

Source: Forbes Date: November 9th, 2022 Link: https://www.forbes.com/sites/forbestechcouncil/2022/07/20/the-brave-new-world-of-contact-center-automation/?sh=662ce33b68b6 Discussion “Many of today’s solutions are pretrained on customer service data, require little development effort and natively integrate with existing contact center software. This eliminates the need for contact centers to hire their own machine learning experts or accrue thousands of hours of training data themselves to… Read more »

The speed of technological innovation has seemingly compressed time.

Posted by & filed under SaaS Software as a Service.

The speed of technological innovation has seemingly compressed time. Peter Coffee, VP of Strategic Research at Salesforce.com, has the job of predicting what’s next in technology, what forces we should be afraid of, what issues we are wasting our time on, and how we should prepare for all of it. Source: A New Angle Date: February 12th, 2019… Read more »

‘Shot Spotter’ a key technology in arrest of Fresno shooter

Posted by & filed under Ethical issues, Internet of Things, IT and Politics, SaaS Software as a Service.

Fresno Police Chief, Jerry Dyer, says his department’s ‘Shot Spotter’ technology detected gunfire on Tuesday that led to the quick apprehension of Kori Ali Muhammad, accused of fatally shooting three men. Source: Toronto Star Date: April 25th, 2017 Link to video: https://www.thestar.com/news/2017/04/20/-shot-spotter-a-key-technology-in-arrest-of-fresno-shooter.html Discussion 1) “Shot spotter” technology means that very high fidelity microphones are placed in an area… Read more »