The Brave New World Of Contact Center Automation

Posted by & filed under Cloud Computing, Low-code, SaaS Software as a Service.

Source: Forbes Date: November 9th, 2022 Link: Discussion “Many of today’s solutions are pretrained on customer service data, require little development effort and natively integrate with existing contact center software. This eliminates the need for contact centers to hire their own machine learning experts or accrue thousands of hours of training data themselves to… Read more »

Salesforce’s low-code workflow tool aims to unify CRM giant’s largest acquisitions

Posted by & filed under Career, Low-code.

Salesforce is a big, complex set of services, which has been augmented via acquisition with several other big complex services, including MuleSoft, Tableau and Slack, three companies the CRM giant acquired in recent years. The company has been looking for ways to make all of these tools (including Salesforce itself) work better together, and it thinks the answer is… Read more »

What is Low-Code?

Posted by & filed under Low-code, No-code.

Image Low-code is a modern agile way to build and continually improve business applications that better matches the pace of change in today’s digital business environment. Source: QuickBase (a low-code platform vendor) Date: March 2nd, 2021 Link (note, QuicBase is a vendor of low-code solutions): Discussion Why is low-code coming along in 2021? Does… Read more »

Build Your Next Great Innovation Now: No Coding Required

Posted by & filed under Low-code, No-code.

IT professionals with deep coding skills have long been the lifeline of many corporations, providing technical solutions to everyday problems. But as companies push for digital transformation, IT departments are at maximum capacity, and projects have piled up. Now, companies are tasking employees without traditional coding backgrounds to lead innovation in their own departments. These… Read more »