Leveraging data from conversational AI interactions to improve customer experiences

Posted by & filed under AI/Artificial Intelligence, Future of Work.

Source: TechNative Date: April 19th, 2022 Link: https://technative.io/leveraging-data-from-conversational-ai-interactions-to-improve-customer-experiences/ Discussion “This is where the role of the conversation designer becomes integral for success – and needs to be fully integrated into the business in order to achieve results. ” (emphasis added). “Conversation designer” is a new Future of Work role that did not exist before AI-interactive bots…. Read more »

Talent and workforce effects in the age of AI

Posted by & filed under AI/Artificial Intelligence, Future of Work.

OVER the past few years, artificial intelligence has matured into a collection of powerful technologies that are delivering competitive advantage to businesses across industries. Global AI adoption and investment are soaring. By one account, 37 percent of organizations have deployed AI solutions—up 270 percent from four years ago.1 Analysts forecast global AI spending will more than double… Read more »

Companies with robot workers tend to have more human workers, too, Statscan says

Posted by & filed under Automation, Future of Work.

Statistics Canada says domestic firms that invested in robots since the late 1990s have also expanded their human workforces, suggesting a less than “apocalyptic” result for workers overall. The findings released today show that over two decades, firms that invested in automation had workforces 15 per cent larger relative to other companies in the same… Read more »

Why ‘outskilling’ isn’t yet a workplace revolution

Posted by & filed under Automation, Future of Work.

Programmes preparing workers facing layoffs for their next career are on the rise. But experts are cautious to call ‘outskilling’ the perfect solution to the automation takeover. Source: BBC Beyond the 9-to-5 Date: February 14th, 2020 Link: https://www.bbc.com/worklife/article/20200212-the-real-ways-your-career-can-survive-automation Discussion ” As the global march toward automation continues, particularly threatening jobs in factories, retail, food service… Read more »

Is Your Job Safe?

Posted by & filed under Emerging Technologies, Future of Work, Tech-savvy.

The world of work will be radically different in the future. From hyper-surveillance of staff to digital nomadism to robots taking jobs—how, where and why we work is changing beyond all recognition. This is the workforce of the future. Technology is transforming the world of work beyond all recognition creating groundbreaking opportunities. But it’s also… Read more »