Posts Categorized: Cloud Computing

The Brave New World Of Contact Center Automation

Posted by & filed under Cloud Computing, Low-code, SaaS Software as a Service.

Source: Forbes Date: November 9th, 2022 Link: https://www.forbes.com/sites/forbestechcouncil/2022/07/20/the-brave-new-world-of-contact-center-automation/?sh=662ce33b68b6 Discussion “Many of today’s solutions are pretrained on customer service data, require little development effort and natively integrate with existing contact center software. This eliminates the need for contact centers to hire their own machine learning experts or accrue thousands of hours of training data themselves to… Read more »

Supercomputer helps Canadian researcher uncover thousands of viruses that could cause human diseases

Posted by & filed under Big Data, Cloud Computing, Data Analytics.

racking pathogens that could spark future pandemics is no easy feat, but thanks to the help of a supercomputer, a Canadian researcher is among a team of scientists who’ve uncovered thousands of viruses that might one day pose a threat to humans. Dubbed the Serratus Project, the international collaboration recently shared its findings in the journal Nature — which included… Read more »

Hundreds of K-pop songs disappear from Spotify

Posted by & filed under Cloud Computing, Platform.

Hundreds of popular K-pop songs have been removed from Spotify, amid a dispute with South Korean music distributor Kakao M. Releases by popular acts including Sistar, IU, Monsta X and Epik High have vanished, leaving fans frustrated. Spotify said its “existing licensing deal” with Kakao M had “come to an end” but it hoped the… Read more »

A story of digital transformation: Accenture assists Carlsberg in cloud transition

Posted by & filed under Cloud Computing.

Jakob From, vice president of transformation, operation and CIO, Western Europe, at Carlsberg said: “We had the opportunity to make a major change because the maintenance contracts for our data centre infrastructure were up for renewal. “The goal of the project was to create a foundation for our entire IT infrastructure. Carlsberg has existed for… Read more »

Why didn’t electricity immediately change manufacturing?

Posted by & filed under Cloud Computing, History of IT and IS, IT Infrastructure, IT Investment, IT Strategy, IT Trends.

For investors in Boo.com, WebVan and eToys, the bursting of the dotcom bubble came as a bit of a shock. Companies like this raised vast sums on the promise that the worldwide web would change everything. Then, in the spring of 2000, stock markets collapsed. Some economists had long been sceptical about the promise of computers. In… Read more »

Google Again Pledges Undying Support to Business Cloud Customers

Posted by & filed under Cloud Computing, Competitive Advantage, Google.

Google executives once again took to the stage Wednesday to say the Internet search and advertising company is 100% committed to providing cloud computing services to business customers.  At the company’s Google Cloud Next tech conference in San Francisco, the company’s brain trust said it will be a key provider of computing, storage, and networking… Read more »

Dropbox Didn’t Actually Delete Your ‘Deleted’ Files

Posted by & filed under Cloud Computing, Cyber Security, Ethical issues, Privacy.

Dropbox recently restored years-old “deleted” files for some customer accounts by accident, drawing attention to a potential privacy problem.  Files supposedly deleted by customers from the company’s servers were instead retained for as long as eight years, according to several reports over the past few weeks. The company apologized for what it has described as… Read more »