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Canadian small businesses are struggling in the face of rising costs, creeping debt, and a phenomenon known as the Big Quit. As organizations of all sizes look to control expenses, engage employees, and prepare for a future that includes flexible work, process automation offers a light at the end of the tunnel.
“Leaders know flexible work is important to employees, yet rarely are expense processes optimized for the hybrid workplace,” says Brian Veloso, Managing Director of SAP Concur Canada, the world’s leading provider of integrated travel, expense, and invoice management solutions. “Despite rapid advances in digital transformation, the majority of small businesses continue to rely on cumbersome manual processes.”

Source: IT World Canada

Date: October 21st, 2022



  1. “First, manual processes open the door for human error and leave gaps for fraud to fall through. Second, they are incapable of capturing a true picture of spending, which obstructs any informed management. Finally, they do nothing to fuel business growth.”
    This is a good list of issues, and is worth discussing with students when you cover process automation and Digital Transformation in class.
  2. Where do MIS majors fit into the digital transformation aspect of this?

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