McDonald’s might not be the only restaurant experimenting with AI-based order taking in the near future. Restaurant Dive reports McDonald’s is selling its McD Tech Labs to IBM in order to “further accelerate” work on its automated voice ordering systems. The deal will help apply the technology to a wider variety of countries, languages and menus, McDonald’s said, while bolstering IBM’s Watson-powered customer service offerings.
The deal is expected to close in December. McD Tech Labs will join IBM’s Cloud & Cognitive Software team.
Date: November 10th, 2021
- Probably the most interesting part about this article is that it is McDonalds (the billions-sold hamburger company) that is selling AI technology to IBM (the technology company). How is it that McDonalds is a technology company?
- In what other ways could this technology be used?