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Ellen and Rafael Robles tried to have everything in order for Monday morning when their son, Bento, started school virtually after the holiday break rather than in person: a good desk, chair, headphones and an iPad.

Still, the morning got off to a rocky start for the family in Woodbridge, a suburb of Vaughan, Ont., north of Toronto.

“The camera was not working. We couldn’t see the teacher. We couldn’t see anything,” recounted Ellen Robles, describing it as “a little bit of a nightmare.”

After immediately checking through a parents’ group chat that fellow classmates weren’t experiencing the same issues, she rushed to swap desks with him.

“He’s working at her [home] office with her computer, and she’s working from his desk with his iPad,” said Rafael Robles.

He said the family is now looking at getting another computer for Bento so he can do his online classes.

Source: Canadian Broadcasting Corporation

Date: January 6th, 2021



  1. How might you set up a service that would help parents prevent some of the issues arising in this article?
  2. What is it about the design of technology that means that, in 2021, we are still have some of these very basic issues?

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