“They really didn’t listen to those of us who’ve been in the business for decades,” says Bobbie Moe. Customers would punch in their cleaning needs and the square footage of their house online, but the actual time and manpower required would vary wildly with the cleaning needs of the home.”

Source: CNN Technology News

Date: October 25th, 2018

Link (includes video): https://www.cnn.com/2018/10/24/tech/amazon-home-services/index.html

Discussion

1) The article says it took 2 years before Amazon made what seem like simple, obvious changes such as specifying the number of rooms to be cleaned in a house rather than square footage.  Why might this have taken so long to fix?

2) Why is Amazon getting in to this sort of business?