Discussion: Amazon’s cloud services recently suffered a massive crash that left many of its East Coast customers without access to their data, including dozens of websites. The company cited a mistake made by engineers that triggered a cascade of other bugs and glitches, overwhelming the master system and causing a “brown out.” Amazon spun the mistake as an “opportunity to protect the service against any similar event reoccurring” and gave a credit for 10 days of free service to affected customers. But Amazon’s cloud customers weren’t too thrilled to be guinea pigs in this cloud-crash learning experience.
Date: April 29, 2011
Questions for discussion:
- Is Amazon’s “glitch” further evidence of just how vulnerable electronic data is or, in the whole scheme of things, is this simply par for the course in cloud computing?
- Discuss Amazon’s strategy to issue not only an apology but also a detailed 5,700-word explanation of what went wrong.