Posted by & filed under MDM/Master Data Management.

Description: Article from CIO.com for further discussion surrounding the topic of MDM.  Organizations must understand that improving their data—and building the foundation for MDM—requires them to address internal disagreements and broken processes.

Staff must agree on exactly what constitutes a “customer” or a “partner,” and how to resolve any disagreements across business units. Departments and divisions need to agree on hierarchies of customers and products and how to resolve duplicate records across sources. Rather than a technology-focused effort, the project becomes one of political strategy and consensus building.

Source: Tony Fisher, CIO Magazine

Date: 4/30/2007

Link: http://www.cio.com/article/106811/Demystifying_Master_Data_Management

Discussion Questions:

  1. What are some of the universally applicable techniques for resolving disagreements within business units?

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