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Description: All Business Topics article about self-check-out system in place at Home Depot.  Describe the typical customer at Home Depot & the significance of such a change in terms of cost, efficiency, customer service.

Source: Retail Merchandiser / All Business Topics

Date: 1/31/2002

Link: http://www.allbusiness.com/retail-trade/4294050-1.html

Discussion Questions:

  1. How has the self-check out concept been accepted by customers?

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