Description: A “dashboard” pulls up everything the CEO needs to run the show, or rather what they need to assess performance, tool to identify where adjustment is necessary, who is performing and who isn’t. This article is about how the concept of the dashboard began.
- What are the advantages of dashboards? Describe the strategic considerations.
The results of IBM’s online survey of 556 IT managers from around the world are in: while 66% of the survey participants rated their organization’s overall approach to IT risk as good to expert, only about half of the companies surveyed have a formal risk management department in place. The number one concern of those surveyed is IT security, specifically vulnerability to hackers and unauthorized access of the company systems. And of the five emerging technologies, 64% cite social networking tools as their biggest worry. Survey says: while companies around the world readily acknowledge the necessity of IT risk management and improvement, few are actually prepared for it.
Source: IBM Global Business Solutions
Date: September 2010
Questions for discussion:
- Is competition for new IT business services outpacing the management of IT risk?
- One of IBM’s distinguished engineers said, “Each day spent testing IT services is one less day generating revenue and profit.” Discuss the pros and cons of this point of view.
- List the five new emerging technologies and explain why social networking is considered the highest risk for a company.
Description: EE Times article link meant to stimulate discussion about the B2B technology companies and an indication of financial magnitude. The companies that received a portion of the $23 million from Intel were:
One97 Communications Pvt. Ltd., an independent provider of telecom-managed value added services in India. The firm’s existing investors also participated in the funding. IndiaMART.com, an online B2B marketplace connecting Indian suppliers with domestic and international buyers. Global Talent Track, a vocational educational institute. Intel said Helion Venture Partners also participated in the funding for Global Talent Track
Source: Dylan McGrath, EE Times
- Why/how is B2B an important strategy in meeting Intels performance goals?
Description: HBR article for discussion that presents the competitive advantage related to appropriate use of business analytics. Analytics competitors use sophisticated data-collection technology and analysis to wring every last drop of value from every available business processes. With analytics, one discerns not only what the customers want but also how much they’re willing to pay and what keeps them loyal. One must look beyond compensation costs to calculate the respective workforce’s exact contribution to an organization’s bottom line. And it isn’t enough for one to just track existing inventories; it is essential, as indicated here, the importance to also predict and prevent future inventory problems. The article takes the position that this use for IT is critical to organizational health and success.
Source: Thomas H. Davenport
- How can effective use of business analytics be a competitive tool and weapon?
- What does business analytics require?
a. Resources to be spent on CRM and/or ERP systems
b. Data to be presented in standard formats
c. Data be integrated effectively
d. Easy accessibility
e. Warehouse storage
3. When is business analytics most effective?
a. Combined under one leadership team
b. Various technologies are utilized throughout, commonality is not important
c. Data sharing is not important
d. Inconsistent data reporting formats are common
4. How can a company establish an analytics culture?
a. initiatives that support the overarching competitive strategy
b. instilling companywide respect for measuring, testing, evaluating quantitative evidence
c. rewarding employees for making decision on hard facts
d. hiring of employees with proven analytic abilities
e. none of the above
Description: General purpose of outsourcing is to increase efficiency, reduce costs & to acquire innovative capabilities quickly-by buying the capabilities instead of developing them. Outsourcing can be a source of strategic advantage. It can be a disadvantage if cost begins to spiral upward.
- Describe what is meant by the “lean & mean way of doing business & staying competitive.” Give examples.
- Globally integrated production:
a. Outsourcing offshore
b. Outsourcing onshore
c. Foreign based companies do the work
d. None of the above
3. Common trend in IT:
a. Outsource core competencies
b. Delivery of IT services that limit amount of responsibility & risk businesses must shoulder in acquiring & maintaining technology that enables core business functions.
c. Outsource non-core functions
d. All of the above
4. Trend is away from:
a. Customer service
b. Large numbers of IT staff who support internally developed applications
c. Complex systems
d. All of the above
Description: Link to Wikipedia BI definition & clarification. Business Intelligence (BI) – Common functions of business intelligence applications are reporting, OLAP, analytics, data mining, business performance management, benchmarks, text mining, and predictive analytics. BI is computer-based decision analysis usually done online by managers & staff.
- Define Business Intelligence and give examples; include value to business overall.
Description: Definitions, and the understanding of their meaning, are foundational to building a knowledge base. The definition of “business analytics” is from Wikipedia and is presented for discussion as we begin to study this topic. Business analytics is defined in this source as the extensive use of data, statistical and quantitative analysis, explanatory and predictive modeling, and fact-based management to drive decision making. Analytics may be used as input for human decisions or may drive fully automated decisions. Businesses analytics represent a subset of business intelligence. The other part of business intelligence is querying, reporting, OLAP, and “alerts”. The questions that business analytics can answer represent more proactive and higher value questions than questions other business intelligence tools can answer. In other words, querying, reporting, OLAP, and “alert” tools can answer the questions: what happened; how many, how often, where; where exactly is the problem; what actions are needed. Business analytics can answer the questions: why is this happening; what if these trends continue; what will happen next; what is the best that can happen.
- What are some business applications for business analytics?
Description: Link to Flickr, a social network. Illustrates the pervasive use of social networks and the advantages to business in developing an understanding of the importance of these relationships organization-wide.
- How might organizations use social networks to their advantage?
- What is key to social network success?
- What is unique about this site?
- What is unique about this site? How has Web 2.0 facilitated its expansion & growth?
- What lessons were learned from the case?