Customers at Royal Bank of Scotland and NatWest may soon be sorting out issues with help from a virtual chatbot. Web-based Luvo will be able to answer simple queries such as how to order a replacement card. Designed using IBM Watson technology, the virtual agent is able to understand and learn from human interactions.
Source: BBC Technology News
Date: October 11th, 2016
1) “The bank will make it clear to customers that they are talking to a bot, and they will have the option to move the conversation to a human agent at any point.” Would you be okay having a conversation with a bot?
2) What other places or applications would benefit from this type of technology?