Posted by & filed under Competitive Advantage, Consumer Technology, Emerging Technologies.

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Customers at Royal Bank of Scotland and NatWest may soon be sorting out issues with help from a virtual chatbot.  Web-based Luvo will be able to answer simple queries such as how to order a replacement card.  Designed using IBM Watson technology, the virtual agent is able to understand and learn from human interactions.

Source: BBC Technology News

Date: October 11th, 2016

Link: http://www.bbc.com/news/technology-37565653

Discussion

1) “The bank will make it clear to customers that they are talking to a bot, and they will have the option to move the conversation to a human agent at any point.”  Would you be okay having a conversation with a bot?

2) What other places or applications would benefit from this type of technology?

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